Privacy Policy

Privacy Policy 

Terms & Conditions & Conditions

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1. Introduction

Welcome to ukaraobong, operated by Alibah.U Ltd ("we", "our", "us"). By accessing or using our website, products, or services, you agree to these Terms & Conditions.

2. Services Provided

We offer styling services, courses, digital products, consultations, and online content.

3. User Responsibilities

Users agree to provide accurate information, use the website legally, and not reproduce or resell content without permission.

4. Payments

Payments are processed via Stripe, PayPal, or Wix Payments. We do not store card details.

5. Intellectual Property

All content on the site belongs to ukaraobong and may not be copied, shared, or republished without consent.

6. Limitation of Liability

We are not responsible for losses due to website downtime, third-party failures, or user misuse.

7. Governing Law

These terms follow UK law.

Refund Policy

1. Digital Products

All digital downloads, courses, templates, and guides are non-refundable due to instant access.

2. Services & Consultations

All bookings are non-refundable, but may be rescheduled within stated guidelines.

3. Physical Products (if applicable)

Refunds apply only to unused goods returned within 14 days.

4. Contact

Refund requests: hello@ukaraobong.co.uk

Booking & Cancellation Policy

1. Booking

Bookings are confirmed only after successful payment.

2. Rescheduling

You may reschedule at least 24 hours before the appointment.

3. Missed Appointments

Missed or late appointments are non-refundable.

4. Group Sessions / Courses

Dates may not be changed once the programme begins unless stated otherwise.

Cookie Policy

1. What Are Cookies

Cookies are small files used to ensure website functionality.

2. Types of Cookies We Use

• Essential Cookies – required for site security and proper functioning.

We currently do not use tracking, advertising, or analytics cookies.

3. Future Changes

If we add Google Analytics or marketing pixels, this policy will be updated.

4. Managing Cookies

Users may disable cookies in their browser, but this may affect site performance.

5. Contact

For questions: hello@ukaraobong.co.uk

2. Data We Collect

We may collect:

• Name

• Email address

• Phone number

• Social media usernames (if provided)

• Payment details (processed by Stripe, PayPal, Wix — we do not store card numbers)

• Website usage data (via Wix essential analytics)

• Contact form messages

• Newsletter sign‑ups

• Purchase/checkout information

• Course registration data

• Blog comments

We do not collect home addresses or user‑uploaded photos/videos.

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3. How We Collect Your Data

• Contact forms

• Newsletter sign‑ups

• Checkout and course registration

• Blog comments

• Wix’s built‑in analytics

• Essential cookies for website functioning

We do not currently use: Google Analytics, Meta Pixel, TikTok Pixel, Pinterest Tag.

4. Why We Collect Your Data

• To process and deliver purchases or services

• To send order confirmations and important updates

• To manage bookings and consultations

• For customer service

• To send marketing emails (only with consent)

• To maintain website security and improve site performance

5. Legal Basis for Processing (UK GDPR)

• Contract: To provide purchased services

• Consent: Marketing emails

• Legitimate Interest: Website improvement and security

• Legal Obligation: Tax and accounting

6. Who We Share Your Data With

We only share data with trusted third parties essential for operations:

• Wix (hosting & security)

• Stripe / PayPal / Wix Payments (payment processing)

We do not sell or trade your personal data.

7. Cookies & Tracking

We use:

• Essential cookies only (site security, login, payments)

We do not currently use advertising or analytics cookies. If added, this policy will be updated.

8. Data Retention

• Marketing/communications: Deleted when a user unsubscribes or requests deletion

• Payment/order information: Retained for 6 years to comply with UK tax law

• General enquiries: Deleted once no longer needed

• Course/account data: Retained only while the account is active

9. Your Rights (UK GDPR)

You may request at any time:

• Access to your data

• Correction of inaccurate data

• Deletion (“right to be forgotten”)

• Withdrawal of consent

• A copy of the data we hold

All requests: hello@ukaraobong.co.uk

10. Children Under 18

We do not knowingly collect personal data from children under 18 without parental consent. Contact us if data needs to be removed.

11. International Transfers

Our service providers (Wix, Stripe, PayPal) may process data outside the UK. All transfers comply with UK GDPR using Standard Contractual Clauses.

12. Links to Other Policies

• Terms & Conditions

• Refund Policy

• Booking/Cancellation Policy

These are available on our website.

13. Changes to This Policy

We may update this policy when needed (e.g., adding analytics tools). The "Last updated" date will change accordingly.

14. Contact Us

For any privacy concerns or requests:
hello@ukaraobong.co.uk

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